Currencies
Returns and complaints
Return of products
Below we present two methods procedures return in our store and some basic rules :
Return via automatic return
It is important that you ship your return as soon as possible, without waiting for return approval . The return will only be accepted after receiving the shipment and verifying the condition of all products.
Return via e-mail:
1) You must inform the store about your intention to return within 14 days of delivery,
2) The desire to return should be reported by e-mail: [email protected]
3) The application should consist of:
a) personal data
b) order number
c) SKU numbers of returned products and their quantities
d) a brief description of the reason for the return
4) The store employee will inform me about additional activities, if necessary.
5) After receiving information about the possibility of return by the store employee, prepare the package for shipping.
6) Products must be returned with the completed and legibly signed form return form .
Shipping address:
Scandinavian handles
Street Rivne 19D
80-067 Gdańsk
7) After receiving the return shipment, the products will be inspected for quantity and quality.
8) After the parcel has been verified and the return has been positively considered, a document will be generated for you: Invoice correction . This document will be automatically sent to your e-mail box.
9) The funds will be refunded in the shortest possible time depending on the method of payment for the order (e.g. quick transfer up to 2 days, manual transfer up to 3 days, payment by credit/debit card up to 10 days).
Deadline for reporting the return : cannot be longer than 14 days from the moment the shipment is delivered to you.
Shipping date for returned products : cannot be longer than 14 days from the date of notification of the return.
COMMENTS:
1) Damaged products are not subject to refundable. Returned products cannot bear traces of use and should remain in their original packaging. Please ensure that the products are well secured during transport. Products are shipped under the responsibility of the returner and any damage during delivery will be resolved between the returner and the carrier.
2) The right of return does not apply to custom-made products or products that were on sale.
3) Return shipping costs are the responsibility of the customer and shipments sent cash on delivery will not be accepted.
Product complaints
Each customer has the right to complain about purchased products within 2 days of delivery.
We present it below complaint procedure in our store and some basic rules :
1) Damage to the products must be reported to the store at the time of delivery or very shortly after delivery of the products.
2) The application should be submitted by e-mail: [email protected]
3) The application should consist of:
a) personal data
b) order number
c) a short description
d) photos of damaged products
4) The store employee will inform me about additional activities, if necessary.
5) After receiving information about the possibility of advertising products through a store employee, prepare the package for shipping.
6) After notifying the readiness to send the return shipment, a bill of lading will be sent and a courier will be called
7) Products must be returned with the completed and legibly signed form return form .
Shipping address:
Scandinavian handles
Street Rivne 19D
80-067 Gdańsk
8) After receiving the complaint shipment, the products will be checked for quantity and quality.
9) After verifying the package and positively considering the complaint, a document will be generated for you: Invoice correction . This document will be automatically sent to your e-mail box.
10) Refund or exchange for new products will be made in the shortest possible time. The funds will be refunded immediately, but will be returned to the account in accordance with the regulations of payment service providers (e.g. quick transfer up to 2 days, manual transfer up to 3 days, payment by credit/debit card up to 10 days).
Deadline for reporting a complaint : during delivery or immediately after delivery of the shipment.
Shipping date of the advertised products : cannot be longer than 14 days from the date of notification of the complaint.
COMMENTS:
1) Damaged products are not subject to refundable. Returned products cannot bear traces of use and should remain in their original packaging. Please ensure that the products are well secured during transport. Products are shipped under the responsibility of the returner and any damage during delivery will be resolved between the returner and the carrier.
2) The right of return does not apply to custom-made products or products that were on sale.
3) Return shipping costs are the responsibility of the customer and shipments sent cash on delivery will not be accepted.
Maintenance
All products should be cleaned and maintained from time to time. Wash with water and mild soap using a smooth cloth. Do not use aggressive chemicals. Please remember that products made of brass and copper should always be wiped dry. Their surface will change color and appearance over time, oxidizing and patinating. Brushed surfaces should not be cleaned with polishing abrasives because there is a risk that they will become shiny.
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PUTS cleaner - our cleaner, ideal for cleaning brass, copper, chrome and aluminum products. Works on most metal surfaces such as stainless steel, chrome, copper, brass, aluminum, nickel, silver and gold. Suitable for metal surfaces of any finish.
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HOW TO USE PUTS
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IS YOUR POLISHED PRODUCT LOSING ITS APPEARANCE?
To take good care of polished products, you can purchase special pastes available in construction and trade stores. We recommend following the manufacturer's instructions. If you use a cream, remove the hanger/knob from the wall or drawer before cleaning, as some varnishes/creams turn black. Apply a small amount of polishing cream to a dry cloth and polish thoroughly in the same direction. Once the surface is nice and shiny, wipe off any excess cream with a clean soft cloth.
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