Currencies
FAQ
Knowledge Centre
If you have questions or concerns about our products, then we encourage you to use the Knowledge Centre on our website. This is the ideal place for people who want to explore in more depth our products, how they are installed and how they are used. In the Knowledge Centre, you will find a wealth of valuable information to help you better understand the specifics of our furniture handles and how to use them.
The Knowledge Centre is an organised knowledge base that contains many articles, guides and other educational material, as well as frequently asked questions. Our aim is to provide you with the best possible service, so we provide you with information to help you get the most out of our products.
If you would like to find out more about our products, you are cordially invited to visit the Knowledge Centre. There you will find a lot of useful information that will help you choose the best product for your interior and use it in the most efficient and comfortable way for you.
Can I return the products I ordered?
RETURNS AND COMPLAINTS FORM
If the products do not meet your expectations, you may return them within 14 days from the date of delivery. After this period, returns are no longer possible. Products must be in their original packaging and show no signs of use. If a defect is discovered after opening or at a later stage, only a complaint may be submitted.
If the product is damaged or defective, the issue must be reported within 3 business days.
After a successful complaint review, a replacement product will be sent at our expense once the defective item has been returned.
Returns and complaints must be submitted primarily via our returns and complaints system.
Please do not send any products back without prior registration in the system.
Email contact at [email protected] is intended for emergency use only, in cases where technical issues prevent access to the system.
After verification of the return or complaint, the refund will be issued in accordance with applicable regulations. Unauthorized returns will not be accepted. Detailed information can be found in our terms and conditions.
What type of payment do we prefer?
Is it safe to pay by card online?
Please be advised that in order to ensure that as many of your calls as possible are answered, we do not operate an active line for incoming calls.
If you want to contact us you can leave a voice message at +48 81-884-71-71, we will get back to you in the shortest possible time, during our working hours of 10 - 16 from Monday to Friday.
