Currencies
Returns and complaints
Returns and complaints
Product not what you expected? You can return it within 14 days without giving a reason. Is it defective? File a complaint – we are liable for conformity with the contract for 2 years.
The quickest way to submit a return or complaint is our online system. If you're using it for the first time, create an account first with the e-mail address you gave when ordering.
Go to the returns systemContents
How to return an order?
If the product you ordered doesn't meet your expectations, you can return it – without giving a reason. The quickest way is the returns system. You can buy a shipping label in the system – or send the parcel yourself with any carrier. If you are using the system for the first time, first create an account with the e-mail address used for the order.
You can also send a statement of withdrawal by e-mail to [email protected] or in writing to ul. Równa 19D, 80-067 Gdańsk, Poland. Include your order number.
14 days
to withdraw from the purchase, from receipt of the parcel
+14 days
from submitting the return to send the product back
Before you register a return: how to send the parcel
What to have ready before registering a return
- the e-mail address used for the order and the order number,
- an account in the returns system – if it is your first time, create one with the e-mail address used for the order,
- the list of products you are returning,
- the packed parcel and its dimensions and weight – they determine which label you can choose,
- if you buy the label in the system: BLIK, a card or online banking and a way to print – the label comes as a PDF file.
InPost parcel locker sizes
| Size | Max. dimensions | Max. weight |
|---|---|---|
| A | 8 × 38 × 64 cm | 25 kg |
| B | 19 × 38 × 64 cm | 25 kg |
| C | 41 × 38 × 64 cm | 25 kg |
Label bought in the system – how it works
- Choose the carrier – InPost Parcel Locker or DPD courier.
- InPost Parcel Locker – choose size A, B or C based on the parcel dimensions and weight (table above). A parcel larger than size C cannot be sent from a locker – choose DPD courier instead.
- Pay online – with BLIK, a card or instant transfer. You will see the label price in the system before paying.
- Download the label (PDF), print it and stick it on the parcel. Remove or cover any old labels and codes on the box.
How to send the parcel
- InPost Parcel Locker – take the parcel with the label to a parcel locker.
- DPD courier – send the parcel following the instructions you receive in the system with the label.
- Keep the proof of shipment until you receive your refund.
Return step by step
The whole return takes a few minutes. You send the parcel within 14 days of submitting the return.
01
Submit the return
In the returns system, by e-mail or in writing. No account in the system yet? Register first with the e-mail address from your order.
02
Select products
Choose the products to return and fill in the required details.
03
Choose how to send it
A label bought in the system or any carrier. Either way, you pay for the shipping.
04
Send the parcel
Well protected, within 14 days of submitting the return. Returns address: Skandynawskie Uchwyty, ul. Równa 19D, 80-067 Gdańsk, Poland, tel. +48 732 145 803.
How to prepare your return
Have ready the e-mail address used for the order, the order number and the list of products to return.
Product condition – you can unpack and examine the product just as you would in a physical shop. Please don't install or use it. If the product shows signs of use beyond examination, we may reduce the refund by its loss of value.
Completeness – send back all parts, accessories and documents.
Packing – we recommend the original packaging or similar packaging that protects the product just as well. Not having the original packaging doesn't rule out a return, but damage in transit caused by inadequate packing may affect the refund amount.
Form – you can optionally include a printed return form.
More: When is a return not possible or the refund amount lower?
Refund
We will refund you within 14 days of receiving your statement of withdrawal, using the payment method you used for the purchase, unless we agree otherwise. We may withhold the refund until we receive the product or proof that it has been sent. We will e-mail you a corrective invoice.
Return shipping is paid by the customer. If you return the whole order, we also refund the original delivery cost, up to the cheapest option. If you return only part of the order, we don't refund the delivery cost.
Returning in person
Visit our boutique at ul. Równa 19D in Gdańsk, Mon–Fri 10:00–16:00. You can register the return in the system beforehand or on site. No form is required.
How to file a complaint?
If the product is defective or doesn't match your order, file a complaint. You can request repair or replacement and, if that isn't possible or the defect is significant, a price reduction or withdrawal from the contract.
Complaints submitted in the system are handled fastest. You can also write to [email protected] with the subject "Complaint – order number" or send a letter to ul. Równa 19D, 80-067 Gdańsk, Poland.
2 years
we are liable for lack of conformity with the contract, from delivery
14 days
for our response, however you submit the complaint
Complaint step by step
Please don't send the product back before we reply – photos are often enough.
01
File a complaint
In the system, by e-mail or in writing. No account in the system yet? Register first with the e-mail address from your order.
02
Describe the problem
Give the order number, product name, type of defect (damage, colour, missing part) and when you noticed it.
03
Add photos
Clear, from several sides. They speed up the assessment.
04
Wait for our reply
We'll reply within 14 days. If we need the product, we'll send you a label. We cover the shipping both ways.
Frequently asked questions
Do I have to give a reason for the return?
Do I have to submit the return in the system?
Can I send the parcel without a label from the system?
Can I return only part of my order?
Who pays for shipping?
What if the product was damaged during shipping to me?
Why can't I see my order in the system?
How long will I wait for my refund?
Can I return a product after 14 days?
Will I get a confirmation?
Any questions?
Thank you for shopping with us. Write to us at [email protected] – we're happy to help.
Submit a return or complaint