REGULATIONS OF THE SKANDYNAWSKIEUCHWYTY.PL ONLINE STORE

1. GENERAL PROVISIONS

1. These regulations (hereinafter referred to as " Regulations ”) defines the terms and conditions of use of the online store Skandynawskieuchwyty.pl
2. The service provider running the online store available at the Internet address Scandinavianhooks.pl hereinafter referred to as the "Online Store" or "Store" is MOOD NOOK sp. z o. o , entered into the Central Register and Information on Economic Activity of the Republic of Poland, run by the minister responsible for economic affairs, with its registered office in Gdańsk , ul. Równa 19D 80-067 Gdańsk , having no. NIP: 5842791217 and statistical number REGON: 385514019 , registered in KRS with number - 0000828106 hereinafter referred to as the "Seller".
3. The Online Store sells goods via the website skandynawskieuchwyty.pl operating at the following address: https://skandynawskieucisky.pl/
4. Before placing an order in the Store, the Customer is obliged to read these Regulations. Placing an order in the Store is tantamount to the Customer's reading the Regulations and accepting their provisions as at the date of placing the order.
5. The Seller's contact details are as follows:
   Contact address: ul. Równa 19d, 80-067 Gdansk
   Email address: [email protected]
   Phone number: +48 732 145 803  (customer service telephone hours – in the Contact tab).

2. TECHNICAL REQUIREMENTS

1. In order to use the Store, you must have:
1. a computer or other device with an internet browser;
2. access to the Internet;
3. active e-mail address.

3. PERSONAL DATA

1. The administrator of the personal data of the Store’s customers is the Seller.
2. Buyer - At the time of placing an order, a natural person consents to the processing of their personal data by the Online Store, in accordance with applicable regulations, in particular the Personal Data Protection Act and the Act on the provision of electronic services.
3. The personal data provided are processed by the Online Store solely for the proper performance of the sales contract.
4. All information about the processing of personal data of customers and other persons using the Store's website can be read at Privacy Policy - Scandinavian handles
   

4. CONCLUSION OF SALES AGREEMENT, CUSTOMER ACCOUNT

1. The store enables the purchase of goods (hereinafter referred to as " Goods ”), displayed on the Store's website, in two modes:
1. without registration;
2. with creating an account in the Store.

In both cases, in order to place an order, you must select the Goods in the Store, add them to the "Basket" using the appropriate button and continue the ordering procedure by selecting the appropriate options (delivery and payment method).

2. Information about products in the Store, i.e. descriptions and prices constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
3. The condition for placing an order is to complete all required data necessary for the execution of the contract in the order form and possibly (at the customer's request) also data for generating a VAT invoice.
4. If the customer decides to create an account in the Store (hereinafter referred to as " Account ”), registration is one-time, and the e-mail address and password chosen by the customer are the basis for subsequent login. Details of the Seller's provision of the digital Account management service are available below: Account Regulations . After logging in to the Account, the customer has access to the history of their orders, and for subsequent orders they do not have to fill out the order form with their personal data again.
5. The customer's approval of the order by clicking the "Buy and pay" button (or another button with the same wording) means:
   1. submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
   2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
6. To conclude a sales contract (hereinafter "Agreement" ) occurs when the Seller accepts the order for execution.
7. The order is accepted for processing when the order is confirmed by the Seller. The order is considered confirmed when the payment is made and the money is credited to the Seller's account. The customer receives confirmation of order acceptance in a confirmation e-mail. At this moment the Agreement is concluded.
8. If it is not possible to fulfill the order for the Goods (in whole or in part), the Seller will inform the customer about this - in such a case, the Agreement is not concluded. The Seller will also inform the customer about existing possibilities for another method of order fulfillment, e.g. partial fulfillment of the order or waiting for the Seller to replenish the stock levels.
9. If the order has been paid for by the customer and is not possible to fulfill, the Seller shall immediately refund the payments made to the customer (depending on the scope of the order cancellation).
10. The store is not responsible for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete/incorrect delivery address or failure to provide other data necessary to complete the order.
11. The store reserves the right to refrain from processing an order if the data provided by the customer in the order form is incomplete (no name, surname, address, e-mail address or telephone number), or if the data provided by the customer is incorrect.
12. The order completion date may change if you wait too long for confirmation or payment.
13. The Buyer may make changes to the order until the Online Store sends information about accepting the order for processing. Changes can be made by calling:  +48 732 145 803 on weekdays from 10 to 16, excluding holidays or send an e-mail to the address [email protected]
14. Information about the availability of goods is possible by asking a question to the store's hotline or by e-mail.
15. The order shipping date is counted by the system in calendar days, non-working days must be deducted.

5. PRICES AND PAYMENT METHODS

1. The prices of the Goods are given in Polish zloty (PLN) in gross amounts, i.e. including VAT.
2. The cost of delivery of Goods is given separately in the Store's shopping cart, depending on the delivery method chosen by the customer.
3. The available payment methods are described on the Store website in the tab Payment methods and are presented to the customer at the ordering stage (in the basket).
4. The store offers the following payment methods:
1. traditional bank transfer on the Seller's account;
2. fast electronic transfer / BLIK / payment so-called virtual wallet - via the payment platform: Shoper Payments (Autopay);
3. Credit cards:
   * Visa
   * Visa Electron
   *MasterCard
   * MasterCardElectronic
   * Maestro

   If there is a need to refund funds for a transaction made by the customer with a payment card, the seller will refund the amount to the bank account assigned to the Ordering Party's payment card.

4. InPost Pay - InPost services for Customers and Sellers using the Application, consisting in redirecting the Customer who purchases goods or services in the Seller's online store to the Application and creating a Basket in order to complete the purchasing process, including making a payment via the Payment Gateway.
5. Klarna ;
6. PayPal
5. If the customer has chosen to pay by standard bank transfer, payment for the order should be made within 7 days of placing it. In the absence of payment within the above-mentioned deadline, the Agreement shall be deemed not to have been concluded. The previous sentence does not apply when the Seller offers customers deferred payment/payment in installments through an external partner.
6. In case of choosing payment via Shoper Płatności, the entity providing online payment services in the scope of payments by fast transfers and payment cards is Autopay SA
7. The Store reserves the right to change the prices of Goods, modify the assortment, introduce promotions and other price reductions. These changes will not affect any sales contracts already concluded or the rights of customers taking advantage of a given promotion.

6. DELIVERY AND COLLECTION OF GOODS

1. Delivery of Goods takes place according to the customer's choice:
1. via courier companies
2. to InPost parcel lockers
3. DPD Pickup
2. If the customer chooses the payment method by transfer or payment card, the order processing time is counted from the date of crediting the Seller's bank account or settlement account.
3. With the exception of Goods collected by the customer in person, the order is deemed to be completed at the moment of sending the shipment to the customer (entrusting the shipment to the carrier engaged in transport). The exact actual delivery date of the shipment is determined by the carrier.
4. Goods are shipped by the Seller within 2 to 42 business days from the date of receipt of the order, unless a different deadline is expressly stated in the product description when the customer places the order. Detailed delivery times are provided on the Store's website in the card of each Product.
5. The customer receives confirmation of the order via e-mail immediately after placing it (clicking the "Order and pay" button or another similar button). In this message, the seller informs about the acceptance of the order for execution and the expected date of its execution.
6. The Seller normally processes orders within the territory of the Republic of Poland for the costs indicated on the Store's website: Delivery time and costs - Scandinavian Handles. Shipping abroad is possible for the costs indicated on the Store's website or costs individually agreed with the customer.
7. The customer should pay due attention to the condition of the shipment upon receipt, in particular whether the shipment has not been damaged or destroyed.
8. The store is not responsible for delays in delivery of parcels by courier companies. Complaints regarding mechanical damage to the shipment occurring during transport will be considered only after preparing a damage report signed by the recipient and the supplier of the shipment.
9. The recipient should check the condition of the shipment upon receipt. Acceptance of the shipment without reservations means the extinction of claims for damage thereto, with the exception of damage that was not visible at the time of receipt. In such a case, you must file a complaint with the courier company within 7 days of receiving the shipment.

7. INVOICING AND DOCUMENT DELIVERY

1. By placing an order and accepting the Store's regulations, the customer consents to the Store issuing a named invoice or VAT invoice for the Goods.
2. The invoice is issued when the order is handed over to the Courier Company.
3. The invoice will be delivered electronically to the email address provided by the customer, and a paper version will be attached to the order.
4. In exceptional cases, when for technical reasons it is not possible to issue an invoice in electronic form, we will only enclose a paper version with the order.
5. If an invoice is lost, it can be reissued and sent to the specified e-mail address. To obtain a duplicate invoice, please contact the Store.
6. Invoices will be stored in the Store's system for a period consistent with applicable tax law.

ATTENTION! From January 1, 2020 condition of issuing an invoice based on a fiscal receipt is for the buyer to indicate his/her NIP number before issuing the receipt. Subsequent invoicing of a receipt is no longer possible! We therefore ask you to make sure that your Tax Identification Number is entered in the appropriate place when placing an order for which an invoice is to be issued.

OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES TO THE SALES AGREEMENT

1. If the Online Store cannot provide the service because the goods ordered by the buyer are not available - should immediately, but no later than thirty days from the conclusion of the contract, notify the consumer about this and return the entire amount of money received from him.
2. In the event that the Online Store is unable to fulfill its obligation due to even a temporary impossibility to provide the service with the properties ordered by the buyer - may release itself from the obligation by providing a substitute service of the same quality and purpose and for the same price, while informing the consumer about their right not to accept this service and to withdraw from the contract, with the return of the Goods at the expense of the Online Store
3. The purchased goods are accompanied by: proof of purchase, operation and maintenance instructions, product specifications, instructions regarding the return policy.
4. Goods in the "Promotions" section on the Online Store website are limited in quantity. Orders containing such products are processed in the order in which confirmed orders for these goods are received, until stocks last.
5. In the event of an error on the website, the online store skandynawskieuchwyty.pl reserves the right to withdraw from the sale and refund the funds to the customer.

8. RIGHT TO WITHDRAW FROM THE SALES AGREEMENT

1. Client, based on 27. Act on Consumer Rights, may withdraw from the sales contract within 14 days from the date of receipt of the goods, without having to give a reason, except for the cases specified below.
2. A customer who is an entrepreneur, as referred to in Art. 7aa of the Consumer Rights Act (hereinafter referred to as " Entrepreneur ”) also has the statutory right to withdraw from the contract of sale of the Goods within 14 days of its receipt, without giving any reason, subject to the exceptions referred to below.
3. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send a statement within the above-mentioned period:
1. In electronic form to the following address: [email protected]
2. In writing to the following address: Równa 19d, 80-067 Gdańsk
4. The declaration of withdrawal from the contract may be submitted using the template available here , however, the use of the template is not obligatory. The Seller will immediately send the Customer an e-mail confirming receipt of the declaration of withdrawal from the contract.
5. Then, within the next 14 days, the customer should send the returned Goods at his/her own expense to the following postal address: ul. Równa 19d, 80-067 Gdansk.
6. The Seller shall immediately, no later than within 14 days of receiving the declaration of withdrawal from the contract, refund to the Customer:
1. prices of the Goods;
2. the costs of the original shipment of the Goods to the customer according to the cheapest standard method of delivery offered in the Store.
7. The Seller may withhold the refund until it receives the Goods back or until the Customer provides the Seller with proof of sending back the Goods.
8. Refunds will be made using the same payment method that was used by the customer in the initial transaction, unless the customer expressly agrees to another solution.
9. The Goods supplied must not have been unpacked, installed or used in any way and must be stored properly and securely. Returned Goods must be in the condition in which they were delivered.
10. The Consumer shall be liable for any reduction in the value of the Goods resulting from their use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item, unless the Seller has failed to inform the consumer of the right to withdraw from the contract in accordance with the requirements of Art. 12 information obligations of the entrepreneur, section 1 point 9.
11. Returned goods are shipped at the buyer's risk.
12. Return shipping costs are the responsibility of the customer, unless products reported as damaged are sent.
13. The Online Store does not accept shipments sent cash on delivery.
14. The consumer is obliged to return the Goods to the Seller or hand them over to a person authorised by the entrepreneur to collect them immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the entrepreneur offered to collect the goods himself. To meet the deadline, it is enough to return the items before its expiry.
15. If the contract was concluded outside the business premises and the item was delivered to the consumer to the place where he or she resided at the time of concluding the contract, the entrepreneur is obliged to collect the item at his own expense if, due to the nature of the item, it cannot be sent back by regular mail.
16. The declaration of withdrawal should in particular include the order number, the date of its submission, the date of receipt of the goods, and an indication of the form of refund of the paid price.
17. In the event of withdrawal from the contract, the contract is considered null and void. What the parties have provided is returned unchanged.
18. Shipping costs to the buyer are only refundable if the entire order is returned. If part of the order is returned, the cost of shipping to the buyer is not refundable. Refunds are made by transfer to the account indicated by the buyer.
19. Definition consumer and entrepreneurs can be found in the currently applicable Civil Code. The first one is in Art. 22 (1), the second one in Art. 43(1)

9. EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE GOODS SALE AGREEMENT

1. The right to withdraw from the contract for the sale of goods is not absolute. There are exceptions in which a consumer cannot return goods without giving a reason within 14 days. They are defined in Art. 38 of the Consumer Rights Act.

10. COMPLAINTS

1. The Seller is obligated to deliver to the customer the Goods in accordance with the Agreement.
2. The Seller is responsible for the compliance of the Goods with the contract in accordance with the provisions of the Consumer Rights Act – towards consumers and entrepreneurs with consumer rights. The Seller's liability towards other customers is based on the principles of the Civil Code.
3. If the purchased product has a defect, the User who is a Consumer may submit a complaint under the Civil Code (Art. 556 et seq. Act of April 23, 1964, Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended). A claim may be submitted under the warranty for defects. Consumers have the right to free repair or replacement, price reduction or return of the product if it is defective. These rights apply to defects that appear within a period of 2 years from the date of delivery of the Goods.
4. Complaints can be submitted:
1. in electronic form to the following address: [email protected]
2. or in writing to the following address: ul. Równa 19d, 80-067 Gdansk
5. The Seller will consider the complaint within 14 days of its receipt and inform the customer of the decision in the same form in which the complaint was submitted (in writing or by e-mail).
6. In the event of dissatisfaction with the manner in which a complaint is handled by the Seller, the consumer and the Privileged Entrepreneur may (regardless of the ordinary proceedings before a common court) also use out-of-court methods of handling complaints and pursuing claims.
7. For the above purpose, you can:
   1. apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute,
   2. use the assistance of the district (municipal) consumer rights advocate or a social organization whose statutory tasks include consumer protection,
   3. take advantage of ODR platforms (Online Dispute Resolution), which serves the online resolution of disputes between consumers and traders if the dispute concerns obligations arising from a contract concluded via the Internet. More information about the ODR platform can be found here ,
   4. apply to a permanent consumer arbitration court with a request to resolve the dispute arising from the concluded contract.
8. Additional information on out-of-court complaint and claim settlement procedures is also available on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/ .
9. Before sending the goods, the buyer should contact the Online Store to set a date for sending the goods.
10. The complained goods should be sent in packaging that must guarantee adequate protection during transport.
11. The complained-about product should be accompanied by a description of the damage, including an indication of when (in what situation) the defect occurs; such description should be as accurate as possible.
12. The complained goods are returned to the buyer within 7 days of considering the complaint. If the complaint is accepted, the shipping costs are covered by the Online Store. If the complaint is not accepted, the shipping costs are covered by the buyer. The Online Store does not accept parcels sent cash on delivery.

11. FINAL PROVISIONS

1. Polish law applies to contracts concluded in the Store. The contract may be concluded in one of the available languages, according to the client's choice.
2. None of the provisions of the Regulations exclude or in any way limit the rights of the consumer (and the Entrepreneur) arising from the provisions of law.
3. The Online Store has the right to change the Regulations in cases such as:
1. changes in legal provisions or their interpretation by relevant bodies or as a result of court decisions, as well as explanations, interpretations or recommendations issued by relevant state bodies, if this is significant for the provisions of the Regulations,
2. a change in the method of providing services covered by the Regulations, which may be caused by technical and technological reasons, security reasons, the need to improve the operation of the Store or to improve the quality of services provided by the Store,
3. changing the scope or method of providing services under the Regulations by introducing new functions or services, modifying or withdrawing existing functions or services,
4. change of payment or shipping methods,
5. the need to introduce editorial changes.
4. Changes to the Regulations apply to contracts for the sale of Goods in the Store concluded after the changes enter into force.
5. In matters not regulated by the above regulations, the relevant provisions of Polish law shall apply.
6. These regulations are made available to buyers free of charge via the website skandynawskieucisky.pl in a form that allows them to be downloaded, saved and printed.
7. The regulations are effective from 13-02-2025