TERMS AND CONDITIONS OF THE SKANDYNAWSKIEUCHWYTY.PL ONLINE SHOP

1. GENERAL PROVISIONS

1. These terms and conditions (hereinafter the “Terms and Conditions”) set out the rules and conditions for using the online shop Skandynawskieuchwyty.pl
2. The service provider operating the online shop available at skandynawskieuchwyty.pl, and also at scandinavian-handles.com (a language version of the same shop), hereinafter the “Online Shop” or the “Shop”, is MOOD NOOK sp. z o.o. with its registered office in Gdańsk, ul. Równa 19D, 80-067 Gdańsk, entered in the register of entrepreneurs of the National Court Register maintained by the Sąd Rejonowy Gdańsk-Północ w Gdańsku, VII Wydział Gospodarczy Krajowego Rejestru Sądowego (District Court for Gdańsk-Północ in Gdańsk, 7th Commercial Division of the National Court Register), under number KRS: 0000828106, holding tax identification number NIP: 5842791217 and statistical number REGON: 385514019, with share capital of PLN 5 000,00, hereinafter the “Seller”.
3. The Online Shop sells goods through the skandynawskieuchwyty.pl website, available at: https://skandynawskieuchwyty.pl/, and through its language version available at: https://scandinavian-handles.com/
4. Before placing an order in the Shop, the Customer must read these Terms and Conditions. By placing an order in the Shop, the Customer confirms that they have read the Terms and Conditions and accepts them in the version in force on the date the order is placed.
5. The Seller’s contact details are as follows:
   Contact address: ul. Równa 19d, 80-067 Gdańsk
                  E-mail address: [email protected]
                  Telephone number: +48 732 145 803  (customer service telephone hours are given in the Contact tab).

2. TECHNICAL REQUIREMENTS

1. To use the Shop, the following are required:
1. a computer or other device with a web browser;
2. access to the Internet;
3. an active e-mail address.

3. PERSONAL DATA

1. The controller of the personal data of the Shop’s customers is the Seller.
2. Customers’ personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, GDPR) and the Polish Act on the Provision of Electronically Supplied Services.
3. Personal data provided in the order form are processed for the purpose of concluding and performing the sales contract (Article 6(1)(b) GDPR) and, for other purposes, on the legal bases set out in the Privacy Policy.
4. By subscribing to the newsletter or joining the affiliate programme, the Customer consents to receiving commercial information by electronic means about the offer of the online shops operated by MOOD NOOK sp. z o.o.: skandynawskieuchwyty.pl, moodnook.com, viefe-shop.com. Consent is voluntary and may be withdrawn at any time using the link in the message footer or by contacting [email protected]. Withdrawal of consent applies to all of the shops listed.
5. Full information on the processing of the personal data of customers and other users of the Shop’s website is available in the Privacy Policy – Scandinavian Handles
   

4. CONCLUSION OF THE SALES CONTRACT, CUSTOMER ACCOUNT

1. The Shop allows customers to purchase the goods (hereinafter the “Goods”) displayed on the Shop’s website in two ways:
1. without registration;
2. by creating an account in the Shop.

In both cases, to place an order, the Customer selects Goods in the Shop, adds them to the “Basket” using the relevant button and continues the ordering process by choosing the appropriate options (delivery and payment method).

2. Product information in the Shop, i.e. descriptions and prices, constitutes an invitation to conclude a sales contract within the meaning of Article 71 of the Polish Civil Code, in accordance with these Terms and Conditions.
3. To place an order, the Customer must complete all the required fields in the order form that are necessary to perform the contract and, if the Customer so wishes, the details needed to issue a VAT invoice.
4. If the Customer decides to create an account in the Shop (hereinafter the “Account”), registration is a one-off process, and the e-mail address and password chosen by the Customer are used to log in subsequently. Details of the digital Account service provided by the Seller are available in the Account Terms. Once logged in to the Account, the Customer can view their order history and does not need to enter their personal details in the order form again when placing further orders.
5. Confirming the order by clicking the “Order and pay” button (or a button with equivalent wording) means:
   1. submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and with these Terms and Conditions,
   2. accepting the obligation to pay the price of the Goods and the cost of their delivery.
6. The sales contract (hereinafter the “Contract”) is concluded when the Seller accepts the order for fulfilment.
7. The order is accepted for fulfilment when the Seller confirms it. The order is deemed confirmed once payment has been made and credited to the Seller’s account. The Customer receives confirmation that the order has been accepted in a confirmation e-mail. The Contract is concluded at that moment.  
8. If the order for the Goods cannot be fulfilled (in whole or in part), the Seller will inform the Customer and the Contract will not be concluded. At the same time, the Seller will inform the Customer of other available options for fulfilling the order, e.g. partial fulfilment or waiting until the Seller restocks.
9. If the Customer has paid for an order that cannot be fulfilled, the Seller will refund the payment to the Customer without delay (to the extent the order is cancelled).
10. The Shop is not liable for non-delivery or delayed delivery of an order resulting from the Customer providing an incomplete or incorrect delivery address or failing to provide other details necessary to fulfil the order
11. The Shop reserves the right to withdraw from fulfilling an order if the details provided by the Customer in the order form are incomplete (missing first name, surname, address, e-mail address or telephone number) or incorrect.
12. The order fulfilment time may change if confirmation or payment takes too long.
13. The Buyer may make changes to the order until the Online Shop sends notification that the order has been accepted for fulfilment. Changes can be made by telephone on +48 732 145 803 on weekdays from 10:00 to 16:00, excluding public holidays, or by e-mail to [email protected]
14. Information on the availability of Goods can be obtained by contacting the Shop’s helpline or by e-mail.
15. The dispatch time calculated by the system is given in calendar days; non-working days should be deducted.

5. PRICES AND PAYMENT METHODS

1. Prices of the Goods are given in the currency selected by the Customer from those available in the Shop (by default EUR), as gross amounts, i.e. including VAT.
2. The cost of delivering the Goods is shown separately in the Shop’s basket and depends on the delivery method chosen by the Customer.
3. The available payment methods are described on the Shop’s website in the Payment methods tab and are presented to the Customer when placing the order (in the basket).
4. The Shop offers the following payment methods (the availability of individual methods may depend on the currency, the delivery country or the order value; the current list is shown in the basket):
1. traditional bank transfer to the Seller’s bank account;
2. PayPal – including PayPal Express Checkout and card payment via PayPal;
3. Stripe – payment cards (Visa, MasterCard and others), Google Pay, Link and local payment methods: Bancontact, EPS, iDEAL;

   Where a refund is due for a transaction made by payment card, the Seller will refund the amount to the bank account linked to the Customer’s payment card.

5. If the Customer has chosen payment by standard bank transfer, payment for the order should be made within 7 days of placing it. If payment is not made within that period, the Contract is deemed not to have been concluded.
6. Where payment via Stripe is chosen, online payment processing for payment cards, Google Pay, Link and local payment methods is provided by Stripe Payments Europe Ltd.
7. The Shop reserves the right to change the prices of the Goods, modify the product range, and introduce promotions and other price reductions. Such changes will not affect sales contracts already concluded or the rights of customers taking advantage of a given promotion.

6. DELIVERY AND COLLECTION OF GOODS

1. The available delivery methods depend on the delivery country and are shown in the basket. The Goods are delivered, at the Customer’s choice:
1. by courier companies;
2. to the carrier’s pick-up points, where available in the delivery country.
2. If the Customer chooses to pay by bank transfer or payment card, the order fulfilment time is counted from the day the Seller’s bank account or settlement account is credited.
3. Except for Goods collected by the Customer in person, the order is deemed fulfilled when the parcel is dispatched to the Customer (handed over to a carrier). The actual delivery date is determined by the carrier.
4. The Seller dispatches the Goods within 2 to 42 working days of accepting the order, unless a different period is clearly stated in the product description at the time the Customer places the order. Detailed fulfilment times are given on the Shop’s website on the page of each product.
5. The Customer receives confirmation of the order by e-mail immediately after placing it (clicking the “Order and pay” button or a button with similar wording). In this message, the Seller confirms that the order has been accepted for fulfilment and gives the estimated fulfilment date.
6. The Seller ships to the countries that can be selected in the basket, at the costs stated on the Shop’s website: Delivery time and costs – Scandinavian Handles, or at costs agreed individually with the Customer.
7. The Customer should pay due attention to the condition of the parcel on receipt, in particular whether it has been damaged or destroyed.
8. The Shop is not liable for delays in the delivery of parcels by Courier Companies. Complaints concerning mechanical damage to the parcel that occurred during transport will be considered only if a damage report signed by the recipient and the carrier has been drawn up.
9. The recipient should check the condition of the parcel on receipt. Accepting the parcel without reservation means that claims for damage to it expire, except for damage not visible at the time of receipt. In such a case, a complaint should be submitted to the courier company within 7 days of accepting the parcel.

7. INVOICING AND DELIVERY OF DOCUMENTS

1. By placing an order and accepting the Shop’s Terms and Conditions, the Customer agrees to the Shop issuing a personal invoice or a VAT invoice for the Goods.
2. The invoice is issued when the order is handed over to the Courier Company.
3. The invoice will be sent electronically to the e-mail address provided by the Customer, and a paper copy will be enclosed with the order.
4. In exceptional cases where, for technical reasons, an electronic invoice cannot be issued, only a paper copy will be enclosed with the order.
5. If the invoice is lost, it can be reissued and sent to the e-mail address provided. To obtain a duplicate invoice, please contact the Shop.
6. Invoices will be stored in the Shop’s system for the period required by applicable tax law.

PLEASE NOTE! Since 1 January 2020, under Polish law, an invoice can be issued for a fiscal receipt only if the buyer provides their tax identification number (NIP) before the receipt is issued. An invoice cannot be issued for a receipt at a later date! When placing an order for which you need a VAT invoice, please make sure the NIP number has been entered in the correct field.

OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES TO THE SALES CONTRACT

1. If the Online Shop cannot perform because the goods ordered by the buyer are unavailable, it should notify the consumer without delay, and no later than thirty days after the contract was concluded, and refund the entire amount received from them.
2. If the Online Shop cannot perform its obligation due to even a temporary inability to supply goods with the characteristics ordered by the buyer, it may discharge its obligation by supplying substitute goods of the same quality, purpose and price, while informing the consumer of their right to refuse the substitute and withdraw from the contract, with the Goods returned at the Online Shop’s expense
3. The purchased goods are accompanied by: proof of purchase, instructions for use and maintenance, the product specification and instructions on the return procedure.
4. Goods in the “Promotions” section of the Online Shop’s website are available in limited quantities. Orders containing such products are fulfilled in the order in which confirmed orders for them are received, while stocks last.
5. In the event of an error on the website, the skandynawskieuchwyty.pl online shop reserves the right to withdraw from the sale and refund the Customer.

8. RIGHT TO WITHDRAW FROM THE SALES CONTRACT

1. Under Article 27 of the Polish Consumer Rights Act, the Customer may withdraw from the sales contract within 14 days of receiving the goods without giving any reason, except in the cases specified below.
2. A Customer who is an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter an “Entrepreneur”) also has the statutory right to withdraw from the contract for the sale of Goods within 14 days of receiving them, without giving any reason, subject to the exceptions referred to below.
3. To meet the withdrawal deadline, it is sufficient for the Customer to send a statement within the above period:
1. Electronically to: [email protected]
2. In writing to: Równa 19d, 80-067 Gdańsk
4. The statement of withdrawal may be submitted using the model form available here, although use of the form is not mandatory. The Seller will promptly send the Customer an e-mail confirming receipt of the statement of withdrawal.
5. Within a further 14 days, the Customer should return the Goods at their own expense to the postal address: ul. Równa 19d, 80-067 Gdańsk.
6. Without undue delay, and no later than 14 days after receiving the statement of withdrawal, the Seller will refund to the Customer:
1. the price of the Goods;
2. the cost of the original delivery of the Goods to the Customer, up to the cost of the cheapest standard delivery method offered in the Shop.
7. The Seller may withhold the refund until it has received the Goods back or until the Customer has provided proof of having sent them back.
8. The refund will be made using the same means of payment as the Customer used in the original transaction, unless the Customer has expressly agreed otherwise.
9. The delivered Goods must not be unpacked, installed or used in any way and should be stored properly and safely. Returned Goods must be in the condition in which they were delivered.
10. The consumer is liable for any diminished value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning, unless the Seller failed to inform the consumer of the right of withdrawal as required by Article 12(1)(9) (the trader’s information obligations).
11. Returned Goods are sent at the buyer’s risk.
12. The cost of return shipping is borne by the Customer, unless the products being sent back have been reported as damaged.
13. The Online Shop does not accept parcels returned cash on delivery.
14. The consumer must return the Goods to the Seller, or hand them over to a person authorised by the trader to collect them, without delay and no later than 14 days from the day on which they withdrew from the contract, unless the trader has offered to collect the goods itself. The deadline is met if the goods are sent back before it expires.
15. If the contract was concluded off-premises and the goods were delivered to the consumer at the place where they lived when the contract was concluded, the trader must collect the goods at its own expense if, due to their nature, they cannot be returned by post in the usual way.
16. The statement of withdrawal should include, in particular, the order number, the order date, the date the goods were received and the preferred method of refunding the price paid.
17. In the event of withdrawal, the contract is deemed not to have been concluded. Whatever the parties have provided is returned in unchanged condition.
18. Delivery costs to the buyer are refunded only if the entire order is returned. If only part of the order is returned, the cost of delivery to the buyer is not refunded. Refunds are made by bank transfer to the account specified by the buyer.
19. The definitions of a consumer and an entrepreneur can be found in the Polish Civil Code currently in force: the former in Article 22(1) and the latter in Article 43(1)

9. EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT FOR THE SALE OF GOODS

1. The right to withdraw from a contract for the sale of goods is not absolute. There are exceptions in which the consumer cannot return goods within 14 days without giving a reason. These are set out in Article 38 of the Polish Consumer Rights Act.

10. COMPLAINTS

1. The Seller is obliged to deliver Goods to the Customer that conform with the Contract.
2. The Seller is liable for the conformity of the Goods with the contract in accordance with the Polish Consumer Rights Act towards consumers and entrepreneurs with consumer rights. Towards other customers, the Seller’s liability is governed by the Polish Civil Code.
3. If a purchased product is defective, a User who is a Consumer may submit a complaint under the Civil Code (Article 556 et seq. of the Polish Civil Code of 23 April 1964, Journal of Laws of 1964, No. 16, item 93, as amended). The claim may be made under the statutory warranty for defects. Consumers are entitled to free repair or replacement, a price reduction or a refund if the product is defective. These rights apply to defects that become apparent within 2 years of delivery of the Goods.
4. Complaints may be submitted:
1. electronically to: [email protected]
2. or in writing to: ul. Równa 19d, 80-067 Gdańsk
5. The Seller will consider the complaint within 14 days of receiving it and will inform the Customer of its decision in the same form in which the complaint was submitted (in writing or by e-mail).
6. If they are dissatisfied with the way the Seller has handled the complaint, the consumer and the Entrepreneur may (in addition to ordinary court proceedings) also use out-of-court complaint and redress procedures.
7. For this purpose, they may:
   1. apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings for the amicable settlement of the dispute,
   2. seek assistance from the district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection,
   3. use the ODR platform (Online Dispute Resolution), which is used to resolve disputes between consumers and traders online where the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform is available here,
   4. apply to a permanent consumer arbitration court to resolve a dispute arising from the contract.
8. Further information on out-of-court complaint and redress procedures is also available on the website of the Office of Competition and Consumer Protection (UOKiK): https://polubowne.uokik.gov.pl/.
9. Before sending the goods, the buyer should contact the Online Shop to agree the dispatch date.
10. Goods subject to a complaint should be sent in packaging that ensures adequate protection during transport.
11. Goods subject to a complaint should be accompanied by a description of the damage, stating when (in what situation) the fault occurs; the description should be as precise as possible.
12. Goods subject to a complaint are returned to the buyer within 7 days of the complaint being considered. If the complaint is upheld, the Online Shop covers the shipping cost. If the complaint is rejected, the buyer covers the shipping cost. The Online Shop does not accept parcels sent cash on delivery.

11. FINAL PROVISIONS

1. Contracts concluded in the Shop are governed by Polish law. The contract may be concluded in one of the available languages, as chosen by the Customer.
2. None of the provisions of these Terms and Conditions exclude or in any way limit the rights of the consumer (and the Entrepreneur) under the law.
3. The Online Shop may amend these Terms and Conditions in cases such as:
1. changes in legislation or in its interpretation by the competent authorities or as a result of court rulings, as well as explanations, interpretations or recommendations issued by the competent state authorities, where relevant to the provisions of these Terms and Conditions,
2. changes in the way the services covered by these Terms and Conditions are provided, which may result from technical or technological reasons, security considerations, the need to improve the operation of the Shop or to raise the quality of the services it provides,
3. changes in the scope or manner of the services provided under these Terms and Conditions through the introduction of new functions or services, or the modification or withdrawal of existing ones,
4. changes to payment or shipping methods,
5. the need to make editorial changes.
4. Amendments to the Terms and Conditions apply to contracts for the sale of Goods in the Shop concluded after the amendments take effect.
5. Matters not covered by these Terms and Conditions are governed by the relevant provisions of Polish law.
6. These Terms and Conditions are made available to buyers free of charge via the skandynawskieuchwyty.pl and scandinavian-handles.com websites in a form that allows them to be downloaded, saved and printed.
7. These Terms and Conditions are effective from 1 October 2026