• GENERAL PROVISIONS
  1. Service provider running an online store available at the website address Scandinavianhooks.pl hereinafter referred to as the "Online Store" or "Store" is MOOD NOOK sp. zoo , entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for economy, based in Gdansk , ul. Równa 19D 80-067 Gdańsk , having no NIP: 5842791217 and statistical number REGON: 385514019 , registered in KRS with number - 0000828106 hereinafter referred to as the "Seller".
  2. The Online Store sells goods via the website skandynawskieukrzywy.pl
  3. Before placing an order in the Store, the Customer is obliged to read these Regulations. Placing an order in the Store is tantamount to the Customer's reading the Regulations and accepting their provisions as at the date of placing the order.

• PLACING AND PROCESSING AN ORDER
  
  1. The order is placed by the buyer in electronic form and constitutes an offer to conclude a sales contract for the goods placed on the Online Store website for the price specified there.
  2. The store reserves the right to withdraw from the order if the data provided by the customer in the order form is incomplete (no name, surname, address, e-mail address or telephone number) or if the data provided by the customer is incorrect.
  3. The order is accepted for processing when the order is confirmed by the Seller. The order is considered confirmed when the payment is made and the money is credited to the Seller's account. The customer receives confirmation of order acceptance in a confirmation e-mail. At this moment, the sales contract is concluded.
  4. The order completion date may change if you wait too long for confirmation or payment.
  5. The Buyer may make changes to the order until the Online Store sends information about accepting the order for processing. Changes can be made by calling: +48 81-884-71-71 on weekdays from 10 a.m. to 4 p.m., excluding holidays or sending an e-mail to [email protected]
  6. Information about the availability of goods is possible by asking a question to the store's hotline.
  7. The order shipping date is counted by the system in calendar days, non-working days must be deducted.
     

• RIGHT TO WITHDRAW FROM THE SALES AGREEMENT
  
  1. The right to withdraw from the sales contract is based on Art. 34. consumer rights.
  2. The delivered goods must not be unpacked, assembled or used in any way and must be stored correctly and safely. The returned goods must be in the condition in which they were delivered.
  3. The consumer is liable for any reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item, unless the entrepreneur has not informed the consumer about the right to withdraw from the contract in accordance with the requirements of Art. 12 information obligations of the entrepreneur, section 1 point 9.
  4. The right to return for free does not apply to custom-made products or products that were on sale.
  5. Returned and complained products are sent at the buyer's risk.
  6. Return shipping costs are the responsibility of the customer, unless products reported as damaged are sent. The return should be made immediately, no later than within fourteen days.
  7. The Online Store does not accept shipments returned cash on delivery, unless it is a return due to product damage reported within 3 days and authorized by the store.
  8. The consumer is obliged to return the item to the entrepreneur or hand it over to a person authorized by the entrepreneur to collect it immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the entrepreneur has offered to collect the item himself. To meet the deadline, it is enough to return the items before its expiry. We allow you to exchange the goods for another one from our offer within 30 days of purchase.
  9. If the contract was concluded outside the business premises and the item was delivered to the consumer to the place where he or she resided at the time of concluding the contract, the entrepreneur is obliged to collect the item at his own expense if, due to the nature of the item, it cannot be sent back by regular mail.
  10. The declaration of withdrawal should in particular include the order number, the date of its submission, the date of receipt of the goods, and an indication of the form of refund of the paid price.
  11. In the event of withdrawal from the contract, the contract is considered null and void. What the parties have provided is returned unchanged.
  12. Shipping costs to the buyer are refundable only if the entire order is returned. If part of the order is returned, the cost of shipping to the buyer is not refundable. Refunds are made by transfer to the account indicated by the buyer.
  13. Definition consumer and entrepreneurs can be found in the currently applicable Civil Code. The first one is in Art. 22 (1), the second one in Art. 43(1)
  14. If the purchased product has a defect, the User who is a Consumer may submit a complaint under the Civil Code (Art. 556 et seq. Act of April 23, 1964, Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended). A claim may be submitted under the warranty for defects. Consumers have the right to free repair or replacement, price reduction or return of the product if it is defective. These rights apply to defects that occurred within 2 years from the date of delivery of the product(s).

  METHODS OF PAYMENT
  
  ATTENTION! From January 1, 2020 provided that an invoice is issued on the basis of a fiscal receipt j is for the buyer to indicate his/her NIP number before issuing the receipt. Subsequent invoicing of a receipt is no longer possible! Therefore, please make sure that the NIP is entered in the appropriate place when placing the order for which the invoice is to be submitted.

  
  The buyer can choose the following payment methods:

• Credit cards:
  *Visa
  * Visa Electron
  *MasterCard
  *MasterCard Electronic
  * Maestro

If there is a need to refund funds for a transaction made by the customer with a payment card, the seller will refund the amount to the bank account assigned to the Ordering Party's payment card.  

• Bank transfer

  A form of payment for customers who prefer to log into an online bank, visit a bank outlet or post office After booking the ordered goods, the customer receives an e-mail with the bank account number to which the correct amount should be transferred. When the payment is credited to the bank account, the order is transferred to the warehouse for shipment preparation.

  Bank transfer details:

  Bank: PKO BP
  Account number: 51 1020 1811 0000 0002 0363 3468

  IBAN: PL51102018110000000203633468

  MOOD NOOK sp. zoo

  ul. Rivne 19D

  80-067 Gdańsk, Poland

  NIP: 5842791217

  REGON: 385514019

  KRS: 0000828106

  
  If you choose to pay by bank transfer, the goods will be sent only after the full amount for the ordered product plus the applicable shipping costs has been credited to the Store's bank account.

  
  The entity providing online payment services is Autopay SA

  • Online payments/e-transfer: BlueMedia, Tpay, Dotpay, PayPal, PayU, Przelew24
  • Settlement of credit card transactions: are carried out via Dotpay, PayPal and PayU

  

• 

  Orders that are not paid within a week from the date of their submission will be canceled after sending an inquiry as to their validity (via e-mail).

  Installment

  mBank mRaty is an installment loan, thanks to which you can freely buy in installments on the Internet. The entire installment application process takes place in one browser window. You are not sent to any additional e-mail messages or bank branch. Submitting the application, receiving the decision from the bank and accepting the contract takes place in one credit process. In addition, we require a minimum of formalities from you, because your ability is verified based on the income declaration you submit on the loan application.

   

• TERMS AND CONDITIONS OF DELIVERY OF GOODS

• 1. If the customer chooses the payment method by transfer or payment card, the order processing time is counted from the date of crediting the Seller's bank account or settlement account.
  2. The ordered goods are delivered to the buyer by DPD courier.
  3. The buyer should pay due attention to the condition of the shipment upon receipt, in particular whether the shipment has been damaged or destroyed.
  4. The store is not responsible for delays in delivery of parcels by courier companies. Complaints regarding mechanical damage to the shipment occurring during transport will be considered only after preparing a damage report signed by the recipient and the supplier of the shipment.
  5. Current shipping prices are provided on the website of the skandynawskieukrzywy.pl store in the Delivery section. In the case of shipments weighing more than 5 kg and shipments outside the Republic of Poland, the shipping cost is agreed individually.
     
     
• OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES TO THE SALES AGREEMENT
  
  1. If the Online Store cannot provide the service because the goods ordered by the buyer are not available - should immediately, but no later than thirty days from the conclusion of the contract, notify the consumer about this and return the entire amount of money received from him.
  2. In the event that the Online Store cannot fulfill the obligation due to even temporary inability to provide the properties ordered by the buyer - may release itself from the obligation by providing a substitute service corresponding to the same quality and purpose and for the same price, at the same time informing the consumer about his right not to accept this service and to withdraw from the contract, with the return of the item at the expense of the Online Store.
  3. The purchased goods are accompanied by: proof of purchase, operation and maintenance manual, product specifications.
  4. The goods in the "Promotions" section on the Online Store website are limited in quantity. Orders containing such products are processed in the order in which confirmed orders for these goods are received, until stocks last.
     
     
  5. In the event of an error on the website, the online store skandynawskieukrzywy.pl reserves the right to withdraw from the sale and return the funds to the customer.

• PROCEDURE FOR SUBMITTING COMPLAINTS
  
  1. The complaint must be submitted in writing.
  2. Before sending the goods, the buyer should contact the Online Store to set a date for sending the goods.
  3. The complained goods should be sent in packaging that must guarantee adequate protection during transport.
  4. The complained goods should be accompanied by a description of the damage and the situation when (in what situation) the defect occurs; such description should be as accurate as possible.
  5. The costs of shipping and insurance of the complained goods are borne by the buyer. The Online Store does not accept shipments sent cash on delivery.
  6. The Online Store will inform the buyer about the acceptance or rejection of the complaint within 14 days from the receipt of the complaint.
  7. The complained goods are returned to the buyer within 7 days of considering the complaint. If the complaint is accepted, the shipping costs are covered by the Online Store. If the complaint is not accepted, the shipping costs are covered by the buyer.
     
  8. A claim for improper performance of the courier service expires upon acceptance of the shipment without any reservations. However, this does not apply to claims for invisible losses or damage to the shipment reported by the Recipient to DPD no later than within 7 days of accepting the shipment.

• PERSONAL DATA PROTECTION RULES
  
  1. Buyer - When placing an order, a natural person consents to the processing of his or her personal data by the Online Store, in accordance with applicable regulations, in particular the Act on the Protection of Personal Data and the Act on the Provision of Services by Electronic Means.
  2. The personal data provided are processed by the Online Store solely for the proper performance of the sales contract.
     
     

• FINAL PROVISIONS
  
  1. The Regulations enter into force on August 18, 2014
  2. The Online Store has the right to change the Regulations. Changes to the Regulations enter into force on the day the amended Regulations are posted on the website skandynawskieukrzywy.pl
  3. In matters not regulated by the above regulations, the relevant provisions of the Civil Code shall apply.
  4. These regulations are made available to buyers free of charge via the website skandynawskieucisky.pl in a form that allows them to be downloaded, saved and printed.