Your satisfaction is important to us – if the ordered products do not meet your expectations, you have the option to return them. The entire process is simple, transparent, and tailored to your needs.

You may return products without giving any reason – up to 14 days from the moment you receive the shipment. This allows you to calmly review your order and decide whether the product meets your expectations.
Important! The deadline for sending back returned products may not exceed 14 days from the moment you inform us of your intention to return.

Return conditions

For the return to be accepted, please ensure that the following basic conditions are met:

• The product must show no signs of use.

• It must be complete and packed in a way that prevents damage during transport.

• The package must include a printed Return Form.

In some cases, we may refuse to accept a return. More information can be found here:

When will we not accept returned products? – Help Center

How to return a product? – step by step

1. Complete the Return Form – please include a printed version inside the package together with the returned products.
2. Prepare the products – pack them in their original packaging and secure them well for transport.
3. Send the package back to our warehouse address:

Skandynawskie Uchwyty
ul. Równa 19 D
80-067 Gdańsk
Phone number for returns: +48 732 483 885

Important! The cost of returning the package is borne by the customer.
Damaged products are not eligible for return, therefore please ensure that all items are securely packed.
If the product is damaged or incomplete, we may reduce the refund amount.

In-store return

You may return products in person at our boutique in Gdańsk.

In this case, you do not need to bring the form – you can complete it on site.

Refund

After receiving the return shipment, the products will be inspected for quantity and quality. Once the package has been verified and the return approved, a document will be generated for you: a Credit Note. This document will be automatically sent to the email address provided with your order.
The refund will be processed within 3–14 days.

Shipping address:
Skandynawskie Uchwyty
Ul. Równa 19D
80-067 Gdańsk

How to submit a complaint? – guide

At Skandynawskie Uchwyty, we make every effort to ensure that the ordered products meet the highest quality standards. However, if a situation arises in which the received item does not meet expectations or has a defect, we enable you to submit a complaint in a quick and transparent manner.

To allow us to process your request efficiently, please submit your complaint by email to our contact address. The message should include the following information:

Order number

This is the primary identifier that allows us to locate your order in our system.

Details used to place the order

Please provide your first and last name as well as the email address (or phone number) used when placing the order.

Detailed description of the issue

The more precisely you describe the defect or non-compliance, the faster we can find an appropriate solution. The description should include:
– which product the complaint concerns,
– what the issue is (e.g. mechanical damage, color discrepancy, missing part),
– when the issue was noticed.

Photo or photos of the complained product

Photographs help us accurately assess the situation. Please ensure that the photos are clear and well-lit – preferably from several angles.

Where should the complaint be sent?

Please send complaints to the email address: [email protected]
In the subject line, we recommend entering: “Complaint – order number” to speed up processing.

Thank you for your trust and cooperation in maintaining the highest quality of our services.
The Skandynawskie Uchwyty Team

Frequently asked questions

Do I need to provide a reason for the return?
No, we do not require a reason – you have the right to withdraw from the contract within 14 days without justification.
Of course, we would be very happy if you shared your feedback. We carefully listen to our customers – if we notice, for example, that product colors do not meet expectations, we respond and continuously add more photos to help future customers make informed choices.

Where can I download the return form?
You can find the return form here – Return Form – or in the “Returns and complaints” section on our website.

Can I return only part of my order?
Yes, you may return selected products from your order, provided they meet the return conditions.

Who covers the cost of return shipping?
The cost of return shipping is covered by the customer.

What if the product was damaged during delivery to me?
In such a case, please contact our customer service department immediately – we will prepare a complaint together.

How long will I have to wait for my refund?
The refund is processed within up to 14 days from the moment the return is approved.

Can I return products in person?
Yes, you are welcome to visit our boutique in Gdańsk. The return form can be completed on site.

Can I exchange a product instead of returning it?
We do not offer standard product exchanges. If you wish to order a different model or color, please place a new order, and return the original product in accordance with the procedure.

Can I return a product after 14 days?
Returns after 14 days are not possible under the right of withdrawal.

Will I receive confirmation that my return has been accepted?
Yes, once your return has been received and processed, you will receive an email confirmation along with the Credit Note.