Currencies
Returns & Refunds
Return of products
Below we present the return procedure in our store and a few basic rules:
1) The shop should be informed about the wish to return within 14 days from the date of delivery,
2) The desire to return should be reported by e-mail: [email protected]
3) The application should contain:
a) personal data
b) the order number
c) SKU numbers of the returned products and their quantity
d) a brief description of the reason for the return
4) The store employee will inform about additional activities, if necessary.
5) After receiving information about the possibility of return by the store employee, prepare the package for shipment.
6) Products should be returned with a completed and legibly signed return form.
Shipping address:
Skandynawskie Uchwyty
Równa 19D
80-067 Gdańsk
7) Upon receipt of the return shipment, the products will be inspected for quantity and quality.
8) After the package is verified and the return is approved, a document will be generated for you: Correction Invoice. This document will be automatically sent to your e-mail address.
9) The refund will be made as soon as possible depending on the method of payment for the order (e.g. fast transfer up to 2 days, manual transfer up to 3 days, payment by credit / debit card up to 10 days).
The deadline for informing about the return: it may not be longer than 14 days from the date of delivery to your parcel.
The time limit for dispatch of returned products: it cannot be longer than 14 days from the moment of informing about the return.
REMARKS:
1) Damaged products are not refundable. Returned products cannot show signs of use and should remain in their original packaging. We kindly ask you to make sure that the products are well protected during transport. The products are shipped under the responsibility of the returning person and any damage to the delivery will be settled between the returning party and the carrier.
2) The right to return does not apply to custom-made products or products that were on sale.
3) The costs of return shipment are the responsibility of the customer and shipments sent COD will not be accepted.
Product complaints
Each customer has the right to complain about the purchased products within 2 days of delivery.
Below are the complaint procedures in our store and a few rules:
1) Please refer to the products with the vault on the right or shortly after delivery of the products about the product damage.
2) Applications should be sent to the following e-mail address: [email protected]
3) The application should contain:
a) personal data
b) the order number
c) a short description
d) photos of damaged products
4) The store employee informs about the activities, if necessary.
5) After receiving information about the possibility of advertising products by a store employee, prepare the package for shipment.
6) After notification of readiness to send the return shipment, a bill of lading will be sent and a courier will be called.
7) Products should be returned with a completed and legibly signed return form.
Shipping address:
Skandynawskie Uchwyty
Równa 19D
80-067 Gdańsk
8) Upon receipt of the return shipment, the products will be inspected for quantity and quality.
9) After the package is verified and the return is approved, a document will be generated for you: Correction Invoice. This document will be automatically sent to your e-mail address.
10) The refund will be made as soon as possible depending on the method of payment for the order (e.g. fast transfer up to 2 days, manual transfer up to 3 days, payment by credit / debit card up to 10 days).
Deadline for filing a complaint: during or after delivery
Realization of the advertised products: it cannot be longer than 14 days from the moment of notification of the complaint
REMARKS:
1) Damaged products are not refundable. Returned products cannot show signs of use and should remain in their original packaging. We kindly ask you to make sure that the products are well protected during transport. The products are shipped under the responsibility of the returning person and any damage to the delivery will be settled between the returning party and the carrier.
2) The right to return does not apply to custom-made products or products that were on sale.
3) The costs of return shipment are the responsibility of the customer and shipments sent COD will not be accepted.
Maintenance
All products should be cleaned and periodically maintained. Wash with water and a mild soap with a smooth cloth. Do not use aggressive chemicals. Please remember that products made of brass and copper should always be wiped dry. Their surface will change over time with color and appearance, oxidizing and patinating. Brushed surfaces should not be cleaned with polishing abrasives, as there is a risk that they will start to shine.
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PUTS cleaner - PUTS is our own cleaner that is perfect to use for cleaning on most metal surfaces like brass, copper, staineless steel, chrome, aluminium, nickel, silver and gold. Also suitable for cleaning of tiles and ceramic hobs. You find our PUTS here!
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How to use PUTS
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DO YOUR POLISHED PRODUCT CHANGE THE APPEARANCE?
Brushed surfaces should not be cleaned with polish containing abrasives, as there is a risk of the surface turning shiny. Our own cleaner PUTS is a good and gentle option to use on brushed surfaces for example.
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